Go "behind the scenes" and tap into the decision making process of the top B2B, and service oriented B2C companies at The Total Customer Experience Leaders Summit. Here you will learn how top customer rated companies thrive in a culture that expects strategic growth and demands competitive action planning.
Join Jeanne Bliss, President of CustomerBliss, Author of Chief Customer Officer and I Love You More Than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad at the Total Customer Experience Leaders Summit, taking place October 3-5, 2011 in Phoenix, Arizona as she delivers her keynote presentation:
Becoming a Company Customers Love and Can't Live Without: The Five Decisions of Beloved and Prosperous Companies
Through this session begin the process to understand how your decisions and actions have created your culture. Understand its impact on your customers, on your employees and on your business growth and prosperity. See how far or close you are to earning business outcomes compared to beloved and prosperous companies.
Plus! Hear inside stories on Measurement & ROI, Data Performance, Operational Metrics and Social Media CRM from customer experience, loyalty, research and insights executives at: AT&T, Kelley Blue Book, CVS Caremark, Verizon, AAA Northern California, Rockwell Automation, J.D. Power & Associates, Maritz Research, CPI Card Group, Customer Experience Partners, Customer Bliss, EMC, Forrester, Expedia, Allstate Financial, Peppers & Rogers Group, Pfizer, FedEx Corporation, GE Healthcare, Microsoft Corporation, and more. Download the brochure to see the full program.
The Total Customer Experience Leaders Summit will enable you to effectively measure, align and communicate your customer strategy to ensure business relevance. Register by Friday, August 19 to Save $200 off the standard & onsite rate. Please use priority code TCEL11BLOG when registering.
We look forward to seeing you this October in Phoenix!
The Total Customer Experience Leaders Event Team
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