Thursday, August 11, 2011

Exclusive 15% discount on NACCM

For the past 9 years, your peers have trusted NACCM to provide them with the opportunity to meet and build relationships with the most inspiring and forward-thinking leaders in the customer world.

The North American Conference on Customer Management is thrilled to announce the list of 2011 speakers looking to share their insights and experiences with YOU.

Meet the Cast of Storytellers Sharing their Moments that Matter...

Big Picture Inspirational Keynotes From:

Peter Guber, Founder & CEO, Mandalay Entertainment, Owner & Chairman, NBA' Golden State Warriors, Author, TELL TO WIN - CONNECT, PERSUADE, AND TRIUMPH WITH THE HIDDEN POWER OF STORY

Jamie Naughton, Speaker of the House, Chief Culture Ambassador, ZAPPOS.COM, INC

John Costello, Chief Global Customer & Marketing Officer, DUNKIN BRANDS

Plus, Actionable Insights From:

AMERICAN CANCER SOCIETY, INC.: Tim Earley, Director of Customer Experience and Integration

BEST BUY: Gina Debogovich, Senior Manager, Communities *

CUSTOMER CARE COACH: JoAnna Brandi, Author, Consultant, Speaker and Positive Leadership Coach

PEOPLEMETTRICS: Sean McDade, CEO

CUSTOMER WORTHY: Michael R. Hoffman, Author, Customer Cartographer, Client x Client

DELL: Maribel Sierra, Director, Social Media Listening and Engagement

DELL: Michelle Brigman, Director, Social Media Listening Command Center

DISNEY INSTITUTE: Speaker Name TBA

DSW DESIGNER SHOE WAREHOUSE: Kelly N. Cook, Shoe Lover, Vice President - Customer Strategy & Engagement

GFK CUSTOMER LOYALTY: Howard L. Lax, Ph.D., Vice President, Consulting

HILTON WORLDWIDE: Marie Williams, Senior Director, Digital Innovation, Hilton

HUMANA, INC: William Greenwald, Director, Performance Coaching and Advisory Practice (PCAP)

JANET LEBLANC + ASSOCIATES: Janet LeBlanc, President *

JETBLUE AIRWAYS: Bonny Simi, Director of Customer Experience and Analysis

KAPLAN UNIVERSITY: Sophie Vlessing, Senior Vice President, Strategic Marketing and Student Experience *

MICROSOFT BING: Lise Brende, Director, Marketing Analytics - Bing & MSN

NATIONWIDE MUTUAL INSURANCE COMPANY: Jasmine Y Green, Chief Customer Advocate

NBA'S OKLAHOMA CITY THUNDER: Pete Winemiller, Senior Vice President, Guest Relations *

SAFELITE AUTOGLASS: Tom Feeney, President & CEO

SEARS: David Slavick, Director, CRM/Loyalty & Innovation

SOUTHWEST AIRLINES: Fred Taylor, Jr., Senior Manager Proactive Customer Service Communications *

SPRINT: Melinda Parks, Director, Loyalty & Retention Marketing

SYMANTEC CORPORATION: Desirree Madison-Biggs, Director, Customer Experience Insights & Advocacy *

VERIZON: Becky Carroll, Community Program Manager, Founder, Customer ROCK!/Petra Consulting, and Author, The Hidden Power of Your Customers

VOLKSWAGEN OF AMERICA, INC: Mike Sachs, General Manager, CRM & Owner Loyalty *

*=1to1 Customer Champion!

Download the brochure for full conference details.

Readers of the Customer's 1st blog can save 15% off the standard registration rate with code NACCMBlog. Register here.

We hope to see you in Orlando this November,

The NACCM Event Team

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