Earlier this month, we learned that a substantial portion of our audience does not believe their companies have a customer centric-culture. Janet LeBlanc, President, JANET LEBLANC + ASSOCIATES has been a perennial favorite at the Total Customer Experience Leaders Summit. Let's take a look back to 2012, where we spoke to her about creating a customer centric culture for some tips:
One building a customer centric culture LeBlanc says, "it's one of the most challenging transformational change initiatives for any senior executive to undertake." For more on the process and the types of culture you may currently be operating under, listen to the podcast.
If you'd like to hear more from Janet LeBlanc, join us at the Total Customer Experience Leader's Summit in April.
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Michelle LeBlanc is a Social Media Strategist at IIR USA with a specialization in marketing. She is the voice behind the Total Customer Experience Leaders Summit on Twitter, Facebook and LinkedIn. She may be reached at firstname.lastname@example.org