Cleveland Clinic’s Empathy Series Continues – Patients: Afraid and Vulnerable
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This year’s Total Customer Experience Leaders Summit (TCEL) focuses on “Return on Relationships: Factoring Empathy into the Stakeholder Equation.” Here are just two of the many TCEL sessions where you’ll "discover the emotional drivers that are critical in creating an effective customer story and how to factor empathy into the bigger equation to get a return on customer relationships:"
- “Bringing Empathy into Your Organization,” Crystal Collier, CEO, Tarp Woldwide and Dan Hill, President, Sensory Logic
- “Empathetic Marketing for Total Customer Experience,” Mark Ingwer, Ph.D., Founder, Insight Consulting Group
Stay connected with TCEL:
- twitter.com/TotalCustomer #TCEL14
- linkedin.com/Total Customer Experience Leaders