Empathy: The Human Connection to Patient Care by Cleveland Clinic
If the video doesn't appear, you can view it at http://youtu.be/cDDWvj_q-o8
As you can see, making a difference in people’s lives builds trust and credibility and of course, creates a better world for all of us! To learn more about creating empathy through video, check out these articles:
- What is The Greatest Secret to More Empathy? Absolutely Amazing Video! by Michael Rogers
- In Video, Connecting is King by Russell Working
This year’s Total Customer Experience Leaders Summit (TCEL) focuses on “Return on Relationships: Factoring Empathy into the Stakeholder Equation.” Here are just two of the many TCEL sessions where you’ll "discover the emotional drivers that are critical in creating an effective customer story and how to factor empathy into the bigger equation to get a return on customer relationships:"
- “Bringing Empathy into Your Organization,” Crystal Collier, CEO, Tarp Woldwide and Dan Hill, President, Sensory Logic
- “Empathetic Marketing for Total Customer Experience,” Mark Ingwer, Ph.D., Founder, Insight Consulting Group
Want to learn more about customer experience from Crystal, Dan and Mark in person? Join them at Total Customer Experience Leaders Summit 2014 in Miami in April. To learn more about the event and register, go to www.iirusa.com/totalcustomer.
Stay connected with TCEL:
- twitter.com/TotalCustomer #TCEL14
- linkedin.com/Total Customer Experience Leaders