Thursday, November 12, 2015

Understanding In-Store Package Size Perception and Preferences

This morning at OmniShopper International 2015 in Paris, France, Pierre Chandon, The L’OrĂ©al Chaired Professor of Marketing-Innovation and Creativity and Director, Sorbonne Behavioral Lab, INSEAD, took the keynote stage to discuss in-store package size perception and preferences.

“We are often acting mindlessly because of how our brain and emotions work,” he said.

Because of this, most people don’t look at the information on packages or labels, according to Chandon. In fact, of all the information shown on the package, the information about the size is completely neglected (only 16% of people pay attention to it).

The bottom line is, at the point of sale, in-store or online, they just get an impression of the size of the package about how much is inside of the package.  The environment is impacting the impression customers get about the size.

“Our perception of size is relative,” he said.  The environment can shape what we define as “regular.” We spend a lot of time thinking about what we want to eat, and very little time about how much we want. In general, we know that we want a “regular” but we don’t’ know what regular really is these days.

We underestimate the change and the increase in package size. Additionally, people underestimate supersizing, especially when all three dimensions change. In conclusion, you should supersize only in one dimension so that customers notice, according to Chandon. On the other hand, downsize in 3D so customers don’t notice.

When you think about sizes, according to Chandon, you have to think beyond “is this the right size?” and think about if you are branding it the right way.

About the Author: Amanda Ciccatelli is a Social Media Strategist at IIR USA where she manages social marketing strategy and content marketing across the business. She a background in digital and print journalism, covering a variety of topics in business strategy, life sciences, innovation, law, marketing, and technology. Amanda is the Editor at Large for several of IIR’s blogs including Next Big Design,  Front End of Innovation and The Market Research Blogs. She previously worked at Technology Marketing Corporation as a Web Editor where she covered breaking news and feature stories in the technology industry. She can be reached at Follow her at @AmandaCicc. 

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