Thursday, April 21, 2016

Learn How Twitter Measures the Value of Customer Service for Brands


"The greatest value of a picture is when it forces us to notice what we never expected to see." - John Tukey, American mathematician

Data helps us to see what is really there. It helps us make informed decisions on how to reach and help our customers. In "Quick Insights on Using Data to Drive Your Digital Strategy," Crissy Saint shares "a few quick insights on using data to drive your digital strategy in a more informed, cost-effective manner."

Twitter can be used to effectively find your key audiences. But once you find them, you need to know how to effectively provide them with good customer service.

Join Wayne Y. Huang, Senior Research Lead, Twitter, as he presents "Measuring the Value of Customer Service for Brands'" at the Marketing Analytics & Data Science Conference(MADS) on June 8-10 in San Francisco, California.


During this session, Wayne explains the use of tweets and a novel application of conjoint analysis to measure the value of providing good customer service interaction with brands.

Register today for MADS to learn, network and share best practices with the most influential leaders in data science and analytics. Stay connected at #MADSCONF.

Session descriptions are from the Marketing Analytics & Data Science Conference brochure.



Peggy L. Bieniek, ABC is an Accredited Business Communicator specializing in corporate communication best practices. 

Connect with Peggy on LinkedInTwitterGoogle+, and on her website at www.starrybluebrilliance.com. 

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